Our Core Values

Our Core Values

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OUR CORE VALUES

Today we'd like to share a message about who we are as a company that Allie Coleman, CEO of Wholesale Solar, recently shared with us.

By ALLIE COLEMAN

Happy Summer, Folks!
 
Let's talk about something that we're so passionate about that we made it our #1 core value: creating the highest quality customer experience possible.
 
There are so many intricacies and pathways along your solar journey. From the very first quote through to your final purchase and install, it seems like a difficult process - too much for one person to DIY, even.
 
 Fortunately, we've gotten really, really good at delivering the best customer support and assistance! That's because everyone in our offices really cares about the people we work with and the product we're providing. What a great place to start!
 
Customer Experience = the collective result of a customer's every interaction from the very first visit on our website to the very last click! 

"There are so many intricacies and pathways along your solar journey. From the very first quote through to your final purchase and install, it seems like a difficult process - too much for one person to DIY, even."

What makes a great Customer Experience?

Building Trust:

We know that buying a solar system is a big deal! We strive to provide customers with as much information as they need in order to feel comfortable working with us and to create trust in their own abilities. We will be accountable for our actions and meet the expectations that we set: we do what we say we will, and always keep our word!

Simplicity:

We aim to make solar simple. We will work to make our website, communication, delivery, and products as user-friendly and seamless as possible. Great news! Our product and tech team plan on having Quick-Start guides for our systems complete this year!

Support:

We aim to empower our customers to DO IT YOURSELF...With us! We're actively creating educational content (articles, videos, checklists) to guide our customers through every step of their solar process from your first quote and permitting to the final install. We will pick up the phone and we facilitate providing the support they need!

Appreciation:

Without our customers, we can't create the kind of great change in the world we want to see. With this in mind, we're always looking for ways in which we can thank our customers and showcase their incredible handiwork!

How can we make a great Customer Experience every time
 
Simple. Quality assurance is all about mapping out the repeatable ideal pathway down which we will lead our customers. Our tool for this will be clearly defined and easily accessible processes for each step of the buying cycle. More and more clear direction around ALL processes is coming soon!
 
How do we measure the quality of the Customer Experience we're providing?  What can you do to make our service better?

Do you have ideas about improving our customer experience? We want to hear your voice! If so, take a moment to fill out our survey below.

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